Novel Coronavirus (COVID-19) Information


Latest Queensland Government COVID-19 update

Latest Queensland’s COVID Safe Roadmap

Latest Border restrictions update


The Industry Plan has been updated with the new checklist and details to guide tourism experience operators on how to comply with this new option.

Queensland Government’s COVID Hotline:  134 COVID
Businesses and the community can call the Queensland Government’s COVID hotline with any questions about the public health directions or COVID safe planning. You are encouraged to use the hotline first, as the hotline will provide a more immediate response to many questions.

COVID Safe preparation

Approved industry COVID-safe plans
QTIC Qld Tourism and Accommodation COVID-safe plan
COVID-Safe Industry Plan vs COVID CLEAN
COVID safe preparation page
Safe Work Australia provides guidance material on operating in a COVID-19 safe manner.

The Australian Government’s 3-step framework infographic outlines the with new ways of living and working to create a COVIDSafe society.

JobKeeper Update

The JobKeeper payment concludes on 28 March 2021. Additional information found on the Treasury website.

Coronavirus supplement extension and adjustments

The Government is extending income support for individuals to continue to assist them
during COVID-19.

Chief Health Officer public health directions

Federal stimulus package for businesses and households.


COVID-19 International Tourism Adaption Grant

(Opened 2 October 2020)

Queensland Government is providing $5 million to support regional businesses that have suffered losses of income due to international travel restrictions as a result of the COVID-19 pandemic.

Grants from a minimum of $2,000 to a maximum of $10,000 (excluding GST) are available now to micro, small to medium tourism businesses who can demonstrate they have suffered losses of income because of the international travel restrictions.

QTIC’s clarification on accommodating visitors
Accommodation providers cannot promote “self-isolation packages” to Queenslanders. Non-resident visitors can be accommodated but have to adhere to all the relevant social distancing rules and other official health directives.

Business support

For an overview of Queensland Government support visit Business Queensland and contact the Department of Employment, Small
Business and Training
hotline on 1300 654 687 and
[email protected].

For more information on Australian Government support talk over
the phone, live chat or email from 8am – 8pm through the
Coronavirus business support service; call 13 28 46 or email
Coronavirus business support.

ATO – Tax support for small business webinar series
A number of one hour sessions scheduled to discuss the stimulus package to help small business.

Job support loans – Qld Rural and Industry Development Authority
(QRIDA) has confirmed they are processing loans as quickly as possible. Applicants can track progress through the online portal, while a
decision is being made, and once the loan has been approved and documentation completed funds will be received within five
business days. Track your application status onlineQRIDA FAQs

COVID-19 Business support video series

ACCC COVID-19 information for small business

Proposed new pandemic leave

Pay and leave during coronavirus

Alternative work arrangements during coronavirus

Temporary relief for financially distressed businesses

Hospitality Award Relief

Payroll tax relief

Queensland and Federal Government recovery packages

Deferral of loan repayments

Cairns Regional Council support

Australian Taxation Office relief

Cashflow assistance to retain employees

Indigenous Business Australia support package

Indigenous tourism funding sources

Small or medium business with reduced cash flow?

Assisting the economic recovery

Loans for export businesses


Sole trader support

Sole Trader fact sheet

Instant asset write-off

Queensland Tourism Industry Council (QTIC) helplines – banking,
business and personal distress support, general insurance and
HR advice.

Tourism and Events Queensland helplines


Employee support

Worker Transition Scheme

Fair Work Ombudsman

Health jobs

Farm jobs – Email FNQ Farmers with personal details and
they will forward to various farmers.

Backpackers & seasonal workers – Register at Harvest Trail

JobKeeper information

ACCI JobKeeper Payment Pre-recorded Webinar.
ATEC has partnered with the Australian Chamber of Commerce and Industry (ACCI) to provide some answers.
Download the ATEC & Australian Chamber – JobKeeper Payment, Quick Employer Guide (Version 4, 14/4/20)


HR advice

HR advice from Phoebe Kitto, HR Dynamics

Queensland Tourism Industry Council (QTIC) helplines for financial, distress, insurance and HR advice

Chamber of Commerce and Industry Queensland (CCIQ)

ATEC resources (Australian Tourism Export council)


How to strengthen your business

Tourism e-school advice on innovating in a crisis

Tourism Tribe’s recovery advice

Chamber of Commerce and Industry Queensland (CCIQ) business advice

Austrade’s Guide to assist tourism businesses to prepare, respond and recover from a crisis

ACCC guidance for consumers during the COVID-19 pandemic

Pandemic risk management

Market diversification and resilience grants

Business mentoring assistance for growth

Financial resilience workshops

Supply chain issues


Department of Home Affairs Updates

FAQ’s – Visa information, international students and more.


Personal support

Services Australia – Businesses & individuals

Household finances hit by reduced work?

Payments to support households

Early access to superannuation

Electricity bill relief

Rental grant


Mental health support services

If you are struggling at this challenging time, these online resources may help:

Life in Mind Australia – COVID-19 Mental Health Support

Beyond Blue – looking after your mental health during the coronavirus outbreak

How to maintain good mental health while social distancing

Lifeline or call 13 11 14.

National COVID-19 Coordination Commission (NCCC)

The Prime Minister announced the establishment of the National COVID-19 Coordination Commission on 25 March 2020. The Commission has two key roles: to help minimise and mitigate the impact of the COVID-19 on jobs and businesses and to facilitate the fastest recovery possible once the virus has passed.