Novel Coronavirus (COVID-19) Information


Queensland Government’s COVID-19 updates and announcements.

Current vaccination information.


Community Recovery Hotline call 1800 173 349

View the Queensland Governments Community recovery and support services.

Queensland Government’s COVID Hotline:  134 COVID

Businesses and the community can call the Queensland Government’s COVID hotline with any questions about the public health directions or COVID safe planning. You are encouraged to use the hotline first, as the hotline will provide a more immediate response to many questions.

COVID Safe preparation

Approved industry COVID-safe plans
QTIC Qld Tourism and Accommodation COVID-safe plan
COVID-Safe Industry Plan vs COVID CLEAN
COVID safe preparation page
Safe Work Australia provides guidance material on operating in a COVID-19 safe manner.

The Australian Government’s 3-step framework infographic outlines the new ways of living and working to create a COVIDSafe society.

Dealing with temporary closures and cancellations

Here are some helpful tips should your business have to temporarily close or the operational hours reduced as a result COVID-19.

  1. Create a pop-up banner for your website to switch on at short notice to alert visitors to your website of your closure or change in opening hours. We have created some generic website banners that can be downloaded and used on your website and social media channels here.
  2. Create a social media post that can be posted at short notice to alert followers of your closure or change in opening hours.
  3. Ensure multiple team members have access to your reservations system from home so you can notify all affected bookings.
  4. Divert your office phones to a mobile so you can remain contactable for any customer enquiries.
  5. Create an email that can be sent at short notice to booking agents and partners to alert them of your closure or changes to your opening hours.
  6. Ensure a team member is tasked with updating your Google My Business profile and Facebook profile to reflect your closure or changed opening hours. Click here for further instructions on this.
  7. Create an Out-of-office message for your email account that can be switched on at short notice to alert people contacting you of your closure or change in opening hours.

Some examples:

  • Unfortunately, we’ve been impacted by [staff shortages/close contacts/COVID-19] but will be back up and running ASAP. For any enquiries during this time, please contact [XXX]. We can’t wait to welcome you back.
  • Sadly, we’re closed for [XX/a few days] while [our team is in quarantine/experiencing staff shortages]. We’ll be back up and running very soon! In the meantime, please contact [XXX] for any enquiries. 
  • We’re keeping our community safe whilst our team isolate. We can still be contacted on [XXX] for any enquiries. Our team will be back on board on [XXX].
  • Back soon! Unfortunately, we’ve had to close for a few days whilst our team isolates. We’ll be back on [XXX]. Hope to see you then!

Business support

For an overview of Queensland Government support visit Business Queensland and contact the Department of Employment, Small Business and Training hotline on 1300 654 687 and [email protected].

Mental health support services

If you are struggling at this challenging time, these online resources may help:

Life in Mind Australia – COVID-19 Mental Health Support

Beyond Blue – looking after your mental health during the coronavirus outbreak

Lifeline or call 13 11 14.


Did you know that @australia used to be largely a rainforest-clad continent? 🌿🌱 The @wettropicsworldheritage rainforest is the oldest remaining patch of this ancient forest, estimated to be over 180million years old 😲  That’s why you’ll find some of the most primitive flora & fauna species here. In fact, there are 700 endemic species within the World Heritage Area that can’t be found anywhere else in the world 🌏

📸 @reubennutt #exploreTNQ #ExplorecairnsGBR #thisisqueensland #seeaustralia
Say hello to island time at @bedarraisland 🌴💆

This exclusive paradise is just waiting to shower you with incredible activities, brilliant food & breathtaking views over the @gbrmarinepark 🥰🥂

📸 via @bedarraisland #exploreTNQ #explorecairnsGBR #thisisqueensland #seeaustralia #cassowarycoast
This is how you make the most of warm sunny days in the tropics 🍉

@visitpalmcove might be one of our favourite tropical beaches & it's not hard to see why 🌴 Not only is there stunning sandy shores to kick back & relax on, but there's so much more to explore! Walk around barefoot, choose a bike instead of a car & buy fresh seafood for a sunset barbecue on the beach 🦐🌺 You can hire a kayak & paddle right off the beach or head out to nearby #DoubleIsland 🏝 The Palm Cove jetty is a great fishing spot, with plenty of Spanish mackerel, cod, whiting, stripeys and flathead to be caught 🎣

⚠️ Remember - If you choose to swim, only do so at patrolled beaches & make sure you stay inside the net to stay safe as there may be marine stingers present in the water.

📸 @hannah.klue #exploreTNQ #exploreCairnsGBR #thisisqueensland #seeaustralia #palmcove
Have you travelled along the Waterfall Circuit before? 🌿✨ If not? Make your way to the @athertontablelands & start exploring 💦 #EllinjaaFalls is a definite favourite, with a shallow pool perfect for swimming & a BBQ area for if you get hungry, you’ll be able to spend all day long at this beauty 🍃

📸 @daavic #exploreTNQ #explorecairnsGBR #thisisqueensland #seeaustrali #athertontablelands
As the weather cools off, hiking is back on every active traveller’s to-do list & where better to start the hike than right here in @trinitybeachcairns on the #EarlHill summit track🥾✔️ 

If you’re an avid adventurer, tell us your favourite TNQ hike? 👇

📸 @nundaii_photo.designs #exploreTNQ #exploreCairnsGBR #thisisqueensland #seeaustralia