Novel Coronavirus (COVID-19) Information


Queensland Government’s COVID-19 updates and announcements.

Current vaccination information.


Community Recovery Hotline call 1800 173 349

View the Queensland Governments Community recovery and support services.

Queensland Government’s COVID Hotline:  134 COVID

Businesses and the community can call the Queensland Government’s COVID hotline with any questions about the public health directions or COVID safe planning. You are encouraged to use the hotline first, as the hotline will provide a more immediate response to many questions.

COVID Safe preparation

Approved industry COVID-safe plans
QTIC Qld Tourism and Accommodation COVID-safe plan
COVID-Safe Industry Plan vs COVID CLEAN
COVID safe preparation page
Safe Work Australia provides guidance material on operating in a COVID-19 safe manner.

The Australian Government’s 3-step framework infographic outlines the new ways of living and working to create a COVIDSafe society.

Dealing with temporary closures and cancellations

Here are some helpful tips should your business have to temporarily close or the operational hours reduced as a result COVID-19.

  1. Create a pop-up banner for your website to switch on at short notice to alert visitors to your website of your closure or change in opening hours. We have created some generic website banners that can be downloaded and used on your website and social media channels here.
  2. Create a social media post that can be posted at short notice to alert followers of your closure or change in opening hours.
  3. Ensure multiple team members have access to your reservations system from home so you can notify all affected bookings.
  4. Divert your office phones to a mobile so you can remain contactable for any customer enquiries.
  5. Create an email that can be sent at short notice to booking agents and partners to alert them of your closure or changes to your opening hours.
  6. Ensure a team member is tasked with updating your Google My Business profile and Facebook profile to reflect your closure or changed opening hours. Click here for further instructions on this.
  7. Create an Out-of-office message for your email account that can be switched on at short notice to alert people contacting you of your closure or change in opening hours.

Some examples:

  • Unfortunately, we’ve been impacted by [staff shortages/close contacts/COVID-19] but will be back up and running ASAP. For any enquiries during this time, please contact [XXX]. We can’t wait to welcome you back.
  • Sadly, we’re closed for [XX/a few days] while [our team is in quarantine/experiencing staff shortages]. We’ll be back up and running very soon! In the meantime, please contact [XXX] for any enquiries. 
  • We’re keeping our community safe whilst our team isolate. We can still be contacted on [XXX] for any enquiries. Our team will be back on board on [XXX].
  • Back soon! Unfortunately, we’ve had to close for a few days whilst our team isolates. We’ll be back on [XXX]. Hope to see you then!

Business support

For an overview of Queensland Government support visit Business Queensland and contact the Department of Employment, Small Business and Training hotline on 1300 654 687 and [email protected].

Mental health support services

If you are struggling at this challenging time, these online resources may help:

Life in Mind Australia – COVID-19 Mental Health Support

Beyond Blue – looking after your mental health during the coronavirus outbreak

Lifeline or call 13 11 14.


POV us getting ready for spooky season 🎃🐦‍⬛

🎥 @ryan.steimer #exploreTNQ #explorecairnsGBR
This is your sign to climb aboard @sailawayportdouglas and explore the beautiful blue hues of the @gbrmarinepark 💙🐠🪸

🎥 @sailawayportdouglas #exploreTNQ #explorecairnsGBR #portdouglasdaintree #greatbarrierreef
Have you heard about the Cardwell Spa Pool before? 💙

This stunning blue pool is one of the most famous stops along the Cardwell Forest Drive in @cassowarycoastaustralia 🌴 While it looks incredible through parts of the year, it isn’t always this full, so make sure you check in with the local visitor information centres before heading off to avoid disappointment.

Head to our bio link to find out everything you need to know! ☝️

🎥 @gratefulcoconut #exploreTNQ #explorecairnsGBR #cassowarycoast
This could be your week in @portdouglasdaintree 🌴💚

🎥 @tara_treloar #exploreTNQ #explorecairnsGBR #portdouglasdaintree
Happy World Tourism Day 🌴🦋

Did you know that the tourism industry in Tropical North Queensland is crucial to the protection and management of the Great Barrier Reef? Here’s how 🪸🐠

1. Coral Nurture Program
2. Reef Restoration 
3. Coral Rubble Stabilisation
4. Living coral biobank
5. Great Barrier Reef Census

And of course the most important part…you!

#exploreTNQ #explorecairnsGBR
Say hello to pretty Palm Cove - your one stop shop for laid back luxury, great food and endless dreamy views 🌴🦋

Make sure you @visitpalmcove on your next tropical adventure 🙌

📸 @braedanlovett #exploreTNQ #explorecairnsGBR #thisisqueensland #seeaustralia #palmcove #visitpalmcove
A different kind of view out to #DoubleIsland for your Monday night 🧡✨

📸 @annamariabraun_ #explorecairnsgbr #exploretnq #seeaustralia #thisisqueensland
The #CathedralFigTree has a pretty incredible history - the short story is that It's the result of a strangler fig taking over a host tree which eventually rotted away to leave what you see before you today, but it’s much more complicated than that! 😉 🌿

🎥 @jaydenw.illiams #exploreTNQ #explorecairnsGBR #thisisqueensland #seeaustralia #athertontablelands
In case you weren’t already aware, some of the best waterfalls in the region are found in #CapeYork 🌴🧡 It’s prime time to head north, so don’t forget to visit our bio link and learn what a trip to The Tip is all about! 🚙

📸 @borderlandexplorers #exploreTNQ #explorecairnsGBR #thisisqueensland #seeaustralia
Who else is craving a luxury getaway to @crystalbrookriley? 🌴🍸 This is certainly one resort that’s perfect from every angle - with glorious rooms, incredible food & responsible luxury taking centre stage 🌿💚 Don’t forget to head to our bio link for epic @crystalbrookcollection deals 🤑

📸 @jaydenw.illiams #exploreTNQ #explorecairnsGBR #thisisqueensland #seeaustralia #cairns #responsibleluxury