Tropical North Queensland Tourism Hero Course


Tropical North Queensland Tourism Hero online course is designed with tourism and hospitality businesses in mind. The bite-sized video courses help staff who want to enhance their Tropical North Queensland (TNQ) regional knowledge to improve the customer experience.

This course was created by the Queensland Tourism Industry Council and was proudly funded and supported by the Queensland Government through its Tourism Training Skills Support Strategy.

Learn how to be a TNQ Tourism Hero

Watch the video below to start your course.

Representing the Tropical North Queensland Region Course

The 15-minute course will help staff learn:

  • What it means to be a Tourism Hero for our region
  • How to provide excellent customer service and exceed customer expectations.


Get to know the Tropical North Queensland region

The 8-minute course will help staff learn:

  • Top experiences that you can share with customers
  • Where to go for the most up-to-date industry and experience information


Course Finished

Congratulations! You have completed the Tropical North Queensland Tourism Hero online courses.

TTNQ sends out regular e-newsletters to members, keeping them informed with industry updates. If you are employed by a company that is a member of TTNQ, we kindly request that you sign up to receive our newsletters.



Forget going for a walk to see the sunrise, around here we like to start the morning jumping into it! 🪂 Book now to get your adrenaline pumping with @skydiveaustralia before you start your boring work day 😉🌅

🎥 @tabithalipkin #exploreTNQ #explorecairnsGBR #thisisqueensland #seeaustralia [ID: woman skydiving through the clouds]
Kicking your week off with breathtaking sights of the @athertontablelands 🍃🦋

Around here, you’ll be treated to an abundance of waterfalls, lakes, local produce and more! 🌴✨ It’s time to explore the rolling hills that stretch for miles, and one of the best places to do it is Millaa Millaa Lookout, also known as the McHugh Lookout 🌱

P.S. get your sightseeing started as the sun rises to catch the golden skies over the Tablelands - and don’t forget your jacket, it’s starting to get chilly 🥶

 🎥 @kellerdiaries #exploreTNQ #explorecairnsGBR #thisisqueensland #seeaustralia 

[ID: Camera panning over woman leaning on wooden fence at lookout on the Atherton Tablelands. She is standing under a tree in a white flowing dress and hat. The view overlooks grassy fields, farmlands and mountains in the distance]
We’re telling you, you WANT to be waiting at the finish line to cheer on our champs in #IMCairns tomomorrow! 🏃‍♂️🌴

🎥 @ironmanoceania & @ironmantri #exploreTNQ #explorecairnsGBR #thisisqueensland #seeaustralia

[ID: Drone shot of cairns Esplanade before showing clips of competitors waiting on the beach and then sprinting into the water to start their swim. Followed by clips of competitors running and one man breaking through the finish line banner. Finishes with a clip of cyclist on a long road on the coastline]
In case you didn’t already know, @queensland has some pretty epic locations right here on our own shores…especially in Tropical North Queensland 🌴⛵️

Did you know that all of this and more lies just a 2 hour drive from Cairns!? Say hello to the incredible @cassowarycoastaustralia ☀️🏝️

🎥 @_chelseacavo_ #exploreTNQ #explorecairnsGBR #thisisqueensland #seeaustralia #cassowarycoast #missionbeach

[ID: clips of Mission Beach and Cassowary Coast including: Resort entry overlooking the pool with a pink and yellow sky in the background; boating experience showing snorkelling, blue ocean waters and golden sandy beaches]
If you didn’t already know, the most common residents of Tropical North Queensland are the tourist-turned-locals (aka ‘I came for a holiday and never left)🌴

If you’re wondering why, it’s because of incredible experiences like this one with @oceansafaricaprtib just being part of the every-day! 

Have you gone swimming with turtles before? Drop us a 🐢 or head to our bio link to find out how ☝️

🎥 @rachelsholliday #exploretnq #thisisqueensland #seeaustralia #explorecairnsgbr #portdouglasdaintree #greatbarrierreef #capetribulation [ID: underwater shot of a turtle swimming amongst beautiful coral and a woman swimming alongside the turtle]
Shout out to @crystalbrookflynn for reminding us that winter in the tropics is unlike anywhere else 🌴❄️

Head to our bio link to find winter activities to book on your next holiday ☝️

#exploretnq #explorecairnsgbr  #winter #thisisqueensland #seeaustralia [ID: beautiful scenic shots of cairns in winter including a flight over the Great Barrier Reef, palm tree, sunny beaches, beautiful rainforests and colourful sunsets]
Happy World Oceans Day! 🌊🐠

Around here, the ocean isn’t just celebrated one day a year - it’s everyday! And here are just a few ways you can dive in while you’re exploring Tropical North Queensland 🩵

Head to our bio link to find more ways to explore ☝️

#exploretnq #explorecairnsgbr #worldoceansday #greatbarrierreef 

[ID: clips of woman exploring the bright blue waters of the Great Barrier Reef on a scenic helicopter flight, glass bottom boat, snorkelling, an aquarium and helmet diving]
Tag your hiking buddy 💅😮‍💨

#exploretnq #explorecairnsgbr #hiking #fitness #nature #outdoors
Hey you, time to update your holiday itinerary to include a few of Mareeba’s hidden gems! 🌴✨ 

From quaint museums, epic views over farmlands and incredible waterfalls there’s more to Mareeba than meets the eye! 

Keep an eye out on @visitmareebashire for all the tips and tricks to make your next trip away the best it can be 🙌

#exploretnq #explorecairnsgbr #mareeba #lovemareebashire #qldday 

[ID: couple exploring Mareeba including hot air ballooning, feeding wallabies at Granite Gorge Nature Park and going to the heritage museum with antiques from the region]
Happy World Environment Day! 🦋 

This years theme of #generationrestoration is a fitting one for Tropical North Queensland, with so many awesome initiatives in place to help regenerate our environment - from reef to rainforest and so much more! Here are just a few ways you can get involved 🩵🌴 

📍 Book a tour with an eco-certified operator (we have lots!)
📍 Plant a tree in the rainforest (try @ReforestYourFootprint)
📍 Reduce your waste and help clean up rubbish on our shores
📍 Take part in coral restoration projects and tours
📍 Volunteer at a wildlife rescue facility
📍 Donate to your favourite environmental cause

#exploretnq #explorecairnsgbr #worldenvironmentday

[ID: Woman standing on rock in front of flowing creek, surrounded by lush green rainforest]