The “Tropical North Queensland Welcomes You Program” has been developed to inspire everyone involved in welcoming guests to become proud hosts and deliver exceptional experiences so that our guests become passionate advocates for our region.

Tourism Tropical North Queensland is excited to be part of the launch of the Queensland Welcomes You initiative, with its suite of online welcome programs for each of Queensland’s tourism regions, along with in-person workshops scheduled for early 2025.

Watch the video to learn more.

Who can participate?

The program is open to all businesses that play a role in welcoming and hosting guests in our region as well as passionate volunteers.  Program participants may include those working in hotels, venues, transport, tours, events, attractions, retail, restaurants, cafes and bars, as well as volunteers across the visitor economy.

What you’ll gain

  • Increase your knowledge of our region to create stories and unique experiences to share with guest
  • Be recognised as a regional host and an important part of a broader Queensland network of welcoming hosts
  • Receive a certificate of completion to use in promoting your regional host status and part in the network of hosts Queensland wide

What you’ll learn

There are five modules in the online program covering topics such as:

  • world-class hosting principles
  • accessibility and inclusion
  • storytelling
  • regional specific content on our Aboriginal and Torres Strait Islander Peoples culture and environmental sustainability
  • local experiences and tourism products.

The five modules vary in length from 5 to 40minutes to complete and the overall course duration should take approximately 1.5 hours.

 

In-Region Workshop

The online learning is supported by an in-person workshop.   We recommend you complete the online program before attending the workshop, if possible, but it is not a requirement.

Contact us you are interested in attending the workshop.

How to register for the online training

If you have any questions about the program or the registration process, please contact our Industry Relations Manager, Rob Dean.

The Queensland Welcomes You initiative is proudly funded by the Queensland Government and delivered by the Queensland Regional Tourism Network.

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ID An underwater montage that depicts five days of working on the Great Barrier Reef. Each day reveals a different marine scene from colourful coral gardens, schools of tropical fish and snorkellers exploring the reef. The reel ends with “See you soon”.
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ID Sunrise at Ellis Beach, with shades of pink, purple and orange painting the sky. Silhouetted palm trees lean toward the shore, framing the view, while a hammock hangs between them. The ocean stretches toward the horizon, reflecting the morning light.
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ID An aerial view of Lake Eacham, a deep blue volcanic crater lake surrounded by dense tropical rainforest. A woman stands on a wooden viewing platform gazing out at the clear water. Submerged logs can be seen beneath the crystal-clear surface, adding to the lake’s beauty.
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ID A woman in a bikini and sun hat walks along the pristine shoreline of Green Island, leaving footprints in the soft golden sand. The turquoise water gently laps at the shore, while lush green foliage lines the beach under a clear blue sky.
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ID A male Victoria’s Riflebird performs an elaborate courtship display on a tree stump in the rainforest. He fans out his glossy black wings, revealing iridescent blue and purple hues, and moves rhythmically in a dance-like motion.
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